Pilates Rockhampton Pty Ltd (ABN 37 639 293 717) operates this site: www.pilatesrockhampton.com.au.
We respect your privacy and are committed to protecting your personal information.
We may collect:
- Contact details (name, email, phone) when you enquire, book classes, or sign up for newsletters.
- Booking and class participation information.
- Website usage data via cookies (e.g., pages visited, IP address) for analytics and site improvement.
In cases where we use your data, it is exclusively to:
- Respond to enquiries and manage bookings.
- Send class updates, promotions, or newsletters (you can unsubscribe anytime).
- Improve our website and services.
We do not sell your data. We may share it only with trusted service providers (e.g., booking software, email tools) who help us operate the studio, or as required by law. All third parties are bound by confidentiality.
We use essential cookies for site functionality and optional analytics cookies. You can manage preferences via your browser settings.
You can request access to, correction, or deletion of your personal information by contacting us at contact@pilatesrockhampton.com.au.
We take reasonable steps to protect your data, but no online system is completely secure.
Bookings
It is your responsibility to book and change your bookings as required through the online booking system.
Due to unforeseen circumstances classes may be cancelled. If this occurs, there will be no ‘make up’ sessions if classes for the remainder of the week are booked out. You can however be put on the wait list for classes and can be contacted if/when cancellations occur.
If you cancel within 24 hours of booked class, a cancellation fee will be applied.If you cancel within 24 hours of booked class, a cancellation fee will be applied.
Membership Payments
It is your responsibility to book and change your bookings as required through the online booking system.
Due to unforeseen circumstances classes may be cancelled. If this occurs, there will be no ‘make up’ sessions if classes for the remainder of the week are booked out. You can however be put on the wait list for classes and can be contacted if/when cancellations occur.
Breaks in Membership
Christmas closure is excluded from the membership payment automatically. Further breaks in membership may be arranged in advance with 2 weeks written notice via contact@pilatesrockhampton.com.au.
If a significant and long term illness or injury occurs for yourself or within your immediate family, best efforts will be made to accommodate for the unplanned event if evidence from a medical officer is provided.
Cancellation of Membership
A minimum three months membership is required. 2 weeks notice of intent to cancel must be given in writing via contact@pilatesrockhampton.com.au.
Refunds and Transfers
Refunds of any kind including any booked classes will not be provided.
Transfers of membership to anyone else is not permitted.
Refunds and Transfers
You agree to disclose all relevant health and fitness information before and/or during the membership period to Pilates Rockhampton. It is your responsibility to exercise within your limits and ensure you are in good physical condition each and every class.
All payments are processed through Stripe Payments Australia Pty Ltd and details of their payment processing and handling of credit card details can be viewed here.
Payment of membership confirms that you agree to these terms and conditions.